Chargeback Evidence & Dispute Automation for Shopify Stores
The Opportunity
An app that organizes order evidence and helps merchants respond to chargebacks with stronger, faster dispute packets. It would reduce manual work by pulling tracking, delivery, customer history, and policy proof into one guided workflow.
"Merchants lose time and often fail to submit the right evidence when fighting chargebacks, leading to revenue loss and frustration."
Market Validation
Detailed Analysis
Proposed Solution
Provide automated dispute packet generation, evidence checklists, timeline builders, and one-click export or submission support for common payment processors.
Target Audience
Shopify merchants handling physical goods, especially high-risk or high-volume stores with recurring chargebacks.
Competitive Landscape
Chargeflow, Disputify, Justt, Chargebacks911, Signifyd (broader fraud/chargeback solutions)
Implementation Notes
Integrate with Shopify Orders, Fulfillment, tracking carriers, and payment processor dispute APIs where possible; build an evidence ingestion pipeline that assembles order details, shipping proof, customer communications, policy acceptance, and product metadata into a standardized dispute packet; include status tracking, deadline reminders, evidence templates, and manual export for processors that lack APIs; ensure security, audit trails, and support for different chargeback reason codes.
Evidence from Merchants
Real quotes from Shopify community forums
"Anyone else absolutely sick of the way Shopify seem to have huge support for scammers all over the world ripping us off?"
"We’ve suffered multiple chargeback scams over the last few years."
"every single time Shopify side with the scammers - with ZERO evidence from them."
"Its an absolute disgrace, and Shopify with the banks are aiding and abetting criminals making this scam easy and more prevalent, and we pay for it!"
"i see other people are moving to other website hosts because of this."
Key Pain Points
Chargeback scams affecting merchants' revenue and trust in the platform.
criticalMentioned by 1 merchants
Impact: Merchants are losing revenue due to chargeback scams.
Market Metrics
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